Phone: 780.907.1761       Fax: 780.416.7163     Email : equinoxsound@hotmail.com       Online: www.equinoxsound.com


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Frequently Asked Questions

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What Do You Need to Know?

Q: How does your pricing compare to others in the city?

A: Equinox Sound is not the cheapest nor even close to the most expensive. In fact it is tough to put together a blanket statement based on the fact that all shows are custom built. If we had to, I'd say we were right on par with the industry, likely saving you a few dollars. Having said that, the money you spend with us is well spent money. The demand for our services means we are forced to turn work down every year, and that hurts for some potential clients who end up paying more for a DJ they aren't pumped about. It is always wise to make sure you book our services the minute you think you want us to be at your event.

Two things to remember: The cheapest means you get what you pay for, and the most expensive means you probably pay for things you don't get.

Q: If I saw a DJ at an event that I attended, can I get that DJ for my event?

A: You sure can. Events booked through us are always given professional and experienced DJ's but are not guaranteed a specific entertainer. We do however have a DJ reservation option that can be used by clients if that DJ has not already been reserved for another event. The reservation fee that we ask is anywhere from $100 - $250 on top of your bookings (based on whom your requesting) that most clients see as peace of mind. This is a great way to ensure you know what kind of entertainer will be at your event. Our business is 99% referral based so it makes sense you'll want someone in particular.

Q: I want to make sure I get you guys booked and there for my big day. What do I need to pay to reserve the services of Equinox Sound?

A: A 50% non-refundable deposit is paid to secure our services. This is not abnormal in our industry as it requires work and deposits on our end long before your big day to make sure everything required is in place. If a deposit has not been paid we apologize; but just saying you want to book us isn't enough to confirm us based on demand.

Q: How long does your DJ stay at our event?

A: In most cases, DJ's are scheduled until 1am, (typically when the hall/venue wants us done) unless otherwise noted on the contract or service agreement. Because we custom build shows, we are more than happy to stay later, frankly as long as you folks want to party. Our reasonable overtime rate is $50 per 1/2 hour paid in advance.

Q: I paid more or less than a friend of mine for your services. Why is that?

A: Simple really. We custom build our events. If you paid more, it's likely either due to the time of year you chose for your event or the alterations in services you required that your friend did not. Could be as simple as an extra hour here or lighting there, but changes and what you see as a perfect day may require more or less from us than it did your friend. We are confident that we are never over-charging clients, so any amount you pay, regardless of what alterations you asked for means you're still getting a great deal!

Q: When do you require the balance for the event? Our final payment.

A: We understand that thanks to other DJ companies who have a nasty reputation for not fulfilling their commitments to clients and no-showing or cancelling, they have set a bad example for all of us. We would never do that to a client, but do understand that you might feel more comfortable paying the balance once you see we have arrived and are ready to entertain. All we ask is that you take care of your balance prior to the dance. We hate to ask for money during party time and when some may be drinking a little. What a mood killer. Designate a person in your party to take care of the balance so you don't have to, or use a post-dated cheque that we can't cash until the next day. If we are called out to cover for a different company you hired, but did not show, we ask simply for cash upon arrival or credit card before we leave. Sorry, but we can't take the risk that a cheque will bounce.

Q: Can we request songs?

A: At any time -- prior to or during an event. We do ask that you be patient during events as your request is likely not the first on the list and that we want to fit it in at the right time, but you can request whatever you like. At any time you may also send a 24 hour song update to our office prior to your event thanks to our site. We love it when you let us know what you like and even more importantly what you don't like.

Q: Do you demand a meal?

A: No! We will likely never turn one down and our DJ's can get hungry being at and working your event for longer than 10 hours sometimes, but it is not a requirement. Neither is gratuity. If you feel that we deserve it for the work we do; terrific, but seating a plate for us is not required. In fact, if we do eat, we tend to eat near our DJ table to make sure we can effectively control the volume level of dinner music if any speeches are taking place. Also, if we bring along a second DJ who may be training, you are not required to feed them. That should be our expense.

Q: I was at a friends wedding once and I think their DJ was drinking. Do your DJ's drink?

A: It is a policy of ours not to drink at events. This is for many reasons. It looks unprofessional, we have to make sure that gear gets returned to our office and clients are being safe in their consuming alcohol and driving. Honestly, we don't need alcohol to make sure you have a good time. So please don't be offended if you offer and we decline.

Q: We are having a slide show. Do you provide equipment to show it at our event?

A: We will rent out projectors and screens making sure they work properly, as long as we have those items in stock. Check out our rentals page for pricing and call us early if you need them. Our prices are far less than some of the rental companies in the city, and they don't last long during the busy summer seasons.

Q: Do you have advice for us?

A: The one thing a DJ really likes are guests who want to have a good time, but are polite in their doing so. If you see an issue at an event, kindly tell the DJ, however demanding or being rude is not the greatest way to get what you want, which is usually a song. We will always do our best to fit in a request, however some take longer than others, and some are just not appropriate based on the crowd or prior instructions from the bride or groom. We work on mutual respect. We give it as long as we receive it, which we don't think is too much to ask. If you've been drinking and become an concern as far as our safety or the keeping our gear in top condition, we will honour our right to shut down after asking for that behavior to cease.

Other than that, relax and enjoy your day. The hard part was finding the right company. You've done that in hiring us. We'll take care of the rest.

 

Welcome To Equinox Sound - Customized Music Entertainment and Sound Mixing