|
What Do You Need to Know?
Q: How does your pricing compare to others in the city?
A:
Equinox Sound is not the cheapest nor even close to the most
expensive. In fact it is tough to put together a blanket statement
based on the fact that all shows are custom built. If we had to, I'd
say we were right on par with the industry, likely saving you a few
dollars. Having said that, the money you spend with us is well spent
money. The demand for our services means we are forced to turn work
down every year, and that hurts for some potential clients who end
up paying more for a DJ they aren't pumped about. It is always wise
to make sure you book our services the minute you think you want us
to be at your event.
Two
things to remember: The cheapest means you get what you pay for, and
the most expensive means you probably pay for things you don't get.
Q: If I saw a DJ at an event that I attended, can I get that DJ for
my event?
A: You
sure can. Events booked through us are always given professional and
experienced DJ's but are not guaranteed a specific entertainer. We
do however have a DJ reservation option that can be used by clients
if that DJ has not already been reserved for another event. The
reservation fee that we ask is anywhere from $100 - $250 on top of
your bookings (based on whom your requesting) that most clients see
as peace of mind. This is a great way to ensure you know what kind
of entertainer will be at your event. Our business is 99% referral
based so it makes sense you'll want someone in particular.
Q: I want to make sure I get you guys booked and there for my big
day. What do I need to pay to reserve the services of Equinox Sound?
A: A 50%
non-refundable deposit is paid to secure our services. This is not
abnormal in our industry as it requires work and deposits on our end
long before your big day to make sure everything required is in
place. If a deposit has not been paid we apologize; but just saying
you want to book us isn't enough to confirm us based on demand.
Q: How long does your DJ stay at our event?
A: In
most cases, DJ's are scheduled until 1am, (typically when the
hall/venue wants us done) unless otherwise noted on the contract or
service agreement. Because we custom build shows, we are more than
happy to stay later, frankly as long as you folks want to party. Our
reasonable overtime rate is $50 per 1/2 hour paid in advance.
Q: I paid more or less than a friend of mine for your services. Why
is that?
A:
Simple really. We custom build our events. If you paid more, it's
likely either due to the time of year you chose for your event or
the alterations in services you required that your friend did not.
Could be as simple as an extra hour here or lighting there, but
changes and what you see as a perfect day may require more or less
from us than it did your friend. We are confident that we are never
over-charging clients, so any amount you pay, regardless of what
alterations you asked for means you're still getting a great deal!
Q: When do you require the balance for the event? Our final payment.
A: We
understand that thanks to other DJ companies who have a nasty
reputation for not fulfilling their commitments to clients and
no-showing or cancelling, they have set a bad example for all of us.
We would never do that to a client, but do understand that you might
feel more comfortable paying the balance once you see we have
arrived and are ready to entertain. All we ask is that you take care
of your balance prior to the dance. We hate to ask for money during
party time and when some may be drinking a little. What a mood
killer. Designate a person in your party to take care of the balance
so you don't have to, or use a post-dated cheque that we can't cash
until the next day. If we are called out to cover for a different
company you hired, but did not show, we ask simply for cash upon
arrival or credit card before we leave. Sorry, but we can't take the
risk that a cheque will bounce.
Q: Can we request songs?
A: At
any time -- prior to or during an event. We do ask that you be
patient during events as your request is likely not the first on the
list and that we want to fit it in at the right time, but you can
request whatever you like. At any time you may also send a 24 hour
song update to our office prior to your event thanks to our site. We
love it when you let us know what you like and even more importantly
what you don't like.
Q: Do you demand a meal?
A: No!
We will likely never turn one down and our DJ's can get hungry being
at and working your event for longer than 10 hours sometimes, but it
is not a requirement. Neither is gratuity. If you feel that we
deserve it for the work we do; terrific, but seating a plate for us
is not required. In fact, if we do eat, we tend to eat near our DJ
table to make sure we can effectively control the volume level of
dinner music if any speeches are taking place. Also, if we bring
along a second DJ who may be training, you are not required to feed
them. That should be our expense.
Q: I was at a friends wedding once and I think their DJ was
drinking. Do your DJ's drink?
A: It is
a policy of ours not to drink at events. This is for many reasons.
It looks unprofessional, we have to make sure that gear gets
returned to our office and clients are being safe in their consuming
alcohol and driving. Honestly, we don't need alcohol to make sure
you have a good time. So please don't be offended if you offer and
we decline.
Q: We are having a slide show. Do you provide equipment to show it
at our event?
A: We
will rent out projectors and screens making sure they work properly,
as long as we have those items in stock. Check out our rentals page
for pricing and call us early if you need them. Our prices are far
less than some of the rental companies in the city, and they don't
last long during the busy summer seasons.
Q: Do you have advice for us?
A: The
one thing a DJ really likes are guests who want to have a good time,
but are polite in their doing so. If you see an issue at an event,
kindly tell the DJ, however demanding or being rude is not the
greatest way to get what you want, which is usually a song. We will
always do our best to fit in a request, however some take longer
than others, and some are just not appropriate based on the crowd or
prior instructions from the bride or groom. We work on mutual
respect. We give it as long as we receive it, which we don't think
is too much to ask. If you've been drinking and become an concern as
far as our safety or the keeping our gear in top condition, we will
honour our right to shut down after asking for that behavior to
cease.
Other
than that, relax and enjoy your day. The hard part was finding the
right company. You've done that in hiring us. We'll take care of the
rest.
|
